Description: The big book of customer service training games :

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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Main Author:	Carlaw
Other Authors:	Deming, Vasudha Kathleen
Published:	NY: McGraw - Hill, 1999.
Subjects:	Customer services

Physical Description:	xiv, 209 p.: ill; 24 cm.
ISBN:	0070779740